Return Policy

Returns
Our policy lasts 14 days. If 14 days have gone by since the arrival of your purchase, unfortunately we can’t offer you a credit or exchange. Please inspect items and ensure correct items and sizes are sent. We will not accept returns/exchanges past the 14 days. We do charge a 10% restock/cancellation fee & do not refund shipping. 

Due to the customer nature of our clothing. We do not give refunds on any orders. Once the order is placed, it is placed into production. 

To be eligible for a credit, exchange, your item must be unused, unwashed and in the same condition that you received it. It must also be in the original packaging. *This also includes if the wrong item/size is sent but then it is worn or washed we can NOT accept the exchange for the correct item/size to be sent*

Several types of goods are exempt from being returned. Sale items are not eligible for return for credit or exchanges. Sale items (reduced price items are final sale). Customized items are not accepted for credit or returns.

Please note once an item is shipped we can not control the mail. We suggest choosing a shipping method appropriately if needed within a certain timeframe. 

Additional non-returnable items:
Gift cards
Downloadable digitized files

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Credits (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your credit.
If you are approved, then your credit will be processed, and a email will be sent with a code to use in the future.

Sale items (if applicable)
Only regular priced items may be credited, unfortunately sale items cannot be credited or exchanged. This includes items purchased with a promo code or custom discounts.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at shoppinkpelican@gmail.com

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a credit to the gift giver and she/be will find out about your return.

Shipping
To return your product, you should email shoppinkpelican@gmail.com for return shipping information.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a credit, the cost of return shipping will be deducted from your credit.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. We can not guarantee an immediate exchange due to the custom nature of the clothing.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.